Frequently Asked Questions

Check-in: From 3 p.m.
Check-out: Until 10:00 a.m.

Please contact the front desk if you require an early check-in or late check-out, subject to availability.

Yes, bedding and towels are included with your lodge rental. For additional sets, you can visit the front desk for a small fee.

Pets are welcome at certain lodge for an additional charge. Please contact in advance to check if the lodge is suitable for pets and to discuss any additional charges.

Yes, free Wi-Fi is available in most areas of the park and in the accommodations. You can find the login information at the front desk or in the information guide in the lodge.

The park has a restaurant serving breakfast, lunch and dinner.

There are several beautiful hiking trails, including:

• The Ravensberg hiking trail with beautiful views.
• The Karstwanderweg, which is suitable for a day trip.
• The Brocken hiking trail, which leads to the highest mountain in the Harz.

Yes, there is free parking at the lodge. If you are coming with several cars, you can park in the parking lot at the beginning of the park.

Yes, the park offers bicycle and mountain bike rentals. You can reserve these at the front desk. Electric bikes are also available.

In case of a medical emergency, please call 112. For other questions or assistance, you can reach the reception 24/7 at the phone number found in the information guide in your accommodation.

In the lodge it is allowed to use the barbecue. Please follow the safety instructions and be considerate of other guests.

For a wide selection, visit supermarkets in the center of Bad Sachsa, just a 10-minute drive away.

Yes, Type A and B have a washing machine in the lodge Type C has a shared laundry room that you can use. The key is available at the reception.

Final cleaning is included in your booking, but we kindly ask you to leave the lodge tidy, remove garbage and clean the kitchen. For interim cleaning, please contact the reception.

To cancel or change your reservation, please contact our reservations department. The costs and conditions depend on the time of cancellation and the arrangements booked. Consult the terms and conditions or contact us for more information.

Yes, it is possible to indicate a preference for a specific lodge in the park. This can be useful if, for example, you would like to stay close together stay free view or by the stream. It is wise to indicate your preference directly when booking or contact the front desk for more information.

In the park, the lodges are positioned so that you can often enjoy a quiet, wooded setting. The lodges are spread out, with plenty of space between them for privacy. The website has a map showing where the various lodges are located.

Yes, you can book a crib and a high chair. This is ideal for families with young children. It is advisable to book these extras in advance to make sure they are available upon arrival.

Yes, the park has several charging stations for electric cars in the parking lot at the park entrance.

Winter tires are mandatory during the winter months, especially due to snowy conditions and mountainous roads. Make sure your vehicle is equipped with winter tires before entering the area so you can drive safely.